Refund Policy

Effective Date: 20/02/2025

At GoDAM, we strive to provide a high-quality and reliable media management solution. If you are not completely satisfied with your purchase, we offer a fair and transparent refund policy to ensure customer satisfaction.

Subscription & Usage-Based Billing

• Free Trial: We offer a 60-day free trial, so users can test our service before purchasing. No credit card is required, and no charges will be applied during the trial period. 
• Subscription Plans: Our paid plans are billed in advance on a monthly basis.
• Usage-Based Billing: Bandwidth and storage usage beyond the trial period will be billed at the specified rates.
• Bandwidth and storage will not roll over to the next month.

Refund Eligibility

You may request a refund under the following conditions:
✅ Technical Issues – If you experience service interruptions due to platform failures that cannot be resolved.
✅ Accidental Charges – If you were mistakenly charged due to a system error.

Non-Refundable Cases

⛔ Partial Usage – We do not offer refunds for partial months or unused subscription time.
⛔ Auto-Renewals – Refunds are not provided for forgotten cancellations before renewal. To avoid charges, you must cancel before the billing cycle ends. Our system sends an email reminder before each monthly renewal.
⛔ Usage-Based Fees – Charges for bandwidth/storage usage are non-refundable.

How to Request a Refund

To request a refund, please contact our support team via support portal with:
📌 Order ID & Payment invoice
📌 Reason for Refund Request
📌 Any Relevant Screenshots

Our team will review your request and respond within 1-2  business days. Approved refunds will be processed to the original payment method within 7-10 business days.

Contact Us

If you have any questions about our refund policy, please reach out to our support team at support@godam.io or raise a ticket via Support Portal. We are constantly looking for ways to improve our products; as such, we would greatly appreciate your feedback and constructive criticism if you are not fully satisfied with any of our products.