At GoDAM, we are committed to providing high-quality support to our users. This Support Policy outlines the scope of our support services, response times, and available channels.
2. Support Channels
We offer support through the following channels:
- 📧 Helpdesk – Submit a support ticket via our Help Center.
- 💬 WordPress.org Support Forum – Community-driven support for free users.
Note: We do not provide support via phone calls or live chat at this time.
3. Response Time
Our support team aims to respond to all inquiries within 24 hours on business days (Monday–Friday). Response times may vary during weekends or holidays.
4. What’s Included in Support
✅ Assistance with installation and setup.
✅ Troubleshooting plugin-related issues.
✅ Guidance on using features included in your plan.
5. What’s Not Included
❌ Custom development or modifications.
❌ Third-party integrations or conflicts.
❌ General WordPress troubleshooting.
6. Premium Support
Customers on paid plans receive priority support through our helpdesk. Users who are using the free version of the plugin can get assistance via the WordPress.org support forum.
7. Contact Us
For support, please visit our Help Center or open a ticket through our dashboard.