Frequently Asked Questions

GoDAM is a digital asset management platform that seamlessly integrates with your WordPress site to optimize and enhance your audio and video content. It automatically converts uploaded audio files to MP3 and video files to MP4 formats. Additionally, GoDAM offers a suite of powerful features, including thumbnail generation, shortcode support, customizable video layers (like Gravity Forms, text/image CTAs, video hotspots, and ads), adaptive bitrate streaming for smooth playback, and advanced asset management tools.
To get started, you just need to install the GoDAM plugin on your WordPress website and subscribe to a plan. Once set up, GoDAM helps you manage, edit, and deliver media content more efficiently, making it a perfect solution for creators, educators, and businesses.

GoDAM converts all supported audio files to mp3 format and video files to MPD format.
Supported input formats are:
Audio: mp3, m4a, wav, ogg
Video: 3g2, 3gp, avi, flv, m4v, mov (QDM2 only), mp4, ogv, webm, wmv

Our solution is perfect for content creators, marketers, educators, e-commerce businesses, and anyone looking to enhance their video strategy with customizable and interactive features.

Video Layers allow you to add interactive elements like forms, CTAs, ads, and hotspots directly onto your videos. For example, you can pause a video to collect leads using Gravity Forms or display a call-to-action at a specific timestamp.

Adaptive bitrate streaming ensures that viewers get the best possible video quality based on their network conditions. It adjusts the resolution dynamically, providing a seamless viewing experience even on slower connections.

Yes, our customizable player allows you to tailor the controls, branding, and features to match your unique requirements and branding guidelines.

Yes! You can start with a 7-day free trial to explore all features. If you decide not to continue with the subscribed plan, you can cancel anytime and remove your credit card before your trial expires.

Yes, GoDAM provides robust analytics tools to track video engagement, including metrics like play counts, watch time, and heatmaps to see which parts of your videos are most engaging. These insights help you optimize your content strategy.

If your subscription expires or is not renewed, GoDAM will continue serving your transcoded videos and assets for 30 days. After this period:
All transcoded videos and assets will be removed from GoDAM’s CDN.
The original uploaded video in your WordPress media library will remain and will be served instead.
To avoid service interruptions, we recommend renewing your subscription before it expires.

Audio and video files come in tens of proprietary and open-source formats. The process of changing file formats from one to another is called transcoding.
Transcoding is needed because most web browsers support the playback of media in only a handful of formats. All unsupported formats are inaccessible within the browser.
Transcoding is needed if you want your users to have a smooth experience while listening and viewing audio and video media.