Resolving Conflicts Between GoDAM and Media Offload to CDN Plugins

Issue:
GoDAM may encounter issues when used alongside plugins that offload media files (especially videos) from the WordPress server to external cloud storage or CDNs. If such plugins are configured to remove media from the local WordPress server after upload, GoDAM will be unable to locate the original media files for transcoding. This leads to transcoding failures, as the required source files are no longer accessible on the server.

Solution:
If you’re using a plugin like WP Offload Media or similar tools to offload your media, ensure that the “Remove Local Media” setting is disabled. This option, when enabled, deletes the local copy of the media file after it has been offloaded, which prevents GoDAM from accessing the original file for processing.
In scenarios where the plugin doesn’t offer an option to retain local media, you will need to temporarily deactivate the offloading plugin in order to use GoDAM’s video transcoding features effectively.